Interactive Intelligence

For the contact center, the enterprise and the remote and mobile workforce, the Interactive Intelligence standards-based all-in-one IP platform unifies every aspect of business communications. For ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, outbound dialing, voice and unified messaging, and more – VoicePlus will align your business communications into one powerful solution.

From our call center software – including automatic call distribution interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing call recording, reporting and more – to SIP-based enterprise IP telephone enterprise messaging, voicemail replacement, and customer self-service, the Interactive Intelligence platform offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

  • Contact Center
  • IP PBX
  • IVR & Speech Recognition
  • Predictive Dialing
  • Quality Monitoring & Recording
  • Voice Mail & Unified Messaging
  • Workforce Management

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